Technology
Advantages of In-Building BPL over Wireless
- Industry statistics indicate that wireless in rooms can lead to resident/guest dissatisfaction because of reliability and security issues
- Statistics from guest complaints*
- Could not establish a connection – 34%
- Service interrupted - 27%
- Web surfing was very slow – 27%
- Associated service problems with the specific hotel – 44%
- Guests would not return to hotel where they had access problems – 52%
- Placed high importance on an Internet connection – 87%
